Resume

Worked on Snowflake documentation in a docs-as-code environment. Started as a contractor and then was hired full-time.

• •Enabled developers and data engineers to implement open lakehouse architectures across distributed, multi-engine environments by producing end-to-end documentation for Apache Iceberg on Snowflake.
• •Partnered with Product, Engineering, and Technical Writing teams to author documentation.
• •Leveraged AI tools to accelerate content production.

Worked on Azure Monitor documentation in a docs-as-code environment. Azure Monitor collects and acts on telemetry data from the cloud and hybrid cloud.

• •Collaborated with Product Managers, Software Developers, and Content Developers to add, improve, and restructure API, SDK, and end-user documentation using Git, GitHub, and Markdown.
• •Incorporated diversity, equity, and inclusion (DEI) into documentation.
• •Built the Azure Monitor Documentation Archive.

Worked remotely on a six-month contract for ADP, a global provider of cloud-based human capital management (HCM) solutions.

• •Supported the conversion of ~5k unstructured business documents into DITA/XML-based content to transform the associate experience and improve first-call resolution.
• •Executed the application of a new enterprise taxonomy for critical business knowledge.

Worked onsite at Bluetooth SIG in the Tech Pubs group on the Specification Management team in a fast-paced content development cycle of two-week sprints.

• •Edited new and enhanced technical specifications drafted by contributors in Working Groups.
• •Integrated change requests and incorporated issues and errata into specifications using Microsoft Word.
• •Dealt with ambiguity to resolve issues and prioritized tasks to meet deadlines.
• •Used strong interpersonal skills to interact with subject matter experts.
• •Provided suggestions for improving internal documentation.
• •Attended sprint planning, stand-up, and retrospective meetings.
• •Used Microsoft Teams and Trello with Markdown to communicate the status of projects.
• •Used OneDrive to share documents and collaborate with teammates.
• •Received three contract extensions.

Responsible for authoring documentation for ActiveDisclosure software and data products. ActiveDisclosure is a SaaS application used by teams to prepare financial documents and submit filings to the U.S. Securities and Exchange Commission (SEC). Data products included APIs and search tools.

• •Authored online help for ActiveDisclosure using Flare/RoboHelp and GitHub/TFS for version control. Contributed to adding reading time to help topics and tracked file downloads and mouse clicks using JavaScript, HTML, and Google Analytics Events.
• •Wrote UI text for ActiveDisclosure including warning messages and help text.
• •Drafted scripts and served as subject matter expert for ActiveDisclosure help videos.
• •Authored documentation for SOAP/REST APIs that retrieve financial data and assisted in migrating API documentation to a new hosting site. Authored a 115-page guide for an internal tool used to configure custom data entitlements.
• •Mentored a new technical writer, including peer editing troubleshooting articles for an internal knowledge base organized into a Symptoms, Cause, and Resolution format to optimize findability.
• •Progressively took on more responsibility and was promoted in April 2018.

Tyler Technologies creates empowering software solutions for the public sector. Collaborated with a small team to create help and advertising documentation and participated in software design.

• •Converted a large help system from Adobe RoboHelp 9 to MadCap Flare 10. Used creative problem-solving to quickly fix importing issues and developed a conversion workflow.
• •Authored clear content for complex software, including training documents, context-sensitive help, and What's New summaries for 15 modules of Eden ERP software and all modules of CAFR Statement Builder reporting software.
• •Interviewed subject matter experts by asking thoroughly researched questions after reviewing project documents.
• •Contributed to quality assurance by rigorously testing unreleased features and reporting issues to product development prior to release.
• •Produced high-quality HTML5, WebHelp, HTML Help (CHM), and paper outputs using advanced MadCap Flare production and information architecture techniques.
• •Peer edited blogs authored by the Support team and Business Analysts to address issues, translate messages, and steward the Tyler brand.
• •Advocated for the user's perspective in software design and wrote task-based error and warning messages.

Coursework

• •Software User Assistance
• •Communication Design and Rationale
• •Style in Scientific and Technical Writing
• •Scientific and Technical Communication
• •Visuals in Technical Communication
• •Web Design and Publishing
• •Technical Editing
• •Writing a Scientific News Article for a General Audience
• •Writing Creative Non-Fiction
• •Writing a News Feature Story
• •Basic Educational Statistics

Coursework

• •Intro to Programming (HTML, JavaScript)
• •Computer Programming I (Java)
• •Calculus I, II, III
• •Engineering Physics I, II, III
• •General Chemistry I, II
• •Statics
• •Mechanics of Materials
• •Dynamics